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CALL TRACKING

Know Who Called. Know What Happens Next.

Keep calls, customer details and follow-up connected instead of letting important conversations disappear into your phone history.

OBMHub helps your team see incoming calls, keep communication attached to the right contact and continue the conversation when someone needs a response.

OBMHub / Conversations
Recent Calls
SM
Sarah Mitchell Incoming call • 2 min ago
↙
JC
James Carter Missed call • 14 min ago
×
EP
Emily Parker Outgoing call • 1 hr ago
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SM
Sarah Mitchell Website Lead
+61 400 000 000
LAST CALL 2 mins ago
PIPELINE Follow-Up
OWNER Sales Team
☎
Incoming call Sarah Mitchell
EVERY CALL WITH MORE CONTEXT

Keep Calling Connected To The Customer.

Give your team a clearer picture of who called, what happened and what needs attention next.

01
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Incoming Calls

Keep incoming calls connected to the right contact whenever possible.

02
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Missed Calls

See when someone called and your team wasn't able to answer.

03
•••

Text Follow-Up

Keep the conversation moving through SMS after a missed call.

04
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Contact History

See calls alongside the rest of the customer's communication history.

05
⚡

Automated Follow-Up

Let workflows handle the next step when a call needs a response.

06
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Team Visibility

Give your team better context before they pick up the conversation.

MISSED DOESN'T HAVE TO MEAN LOST

Miss The Call. Keep The Conversation.

Your team can't answer every phone call the moment it comes in.

When someone calls and nobody answers, OBMHub can help keep the conversation moving through automated text follow-up.

01 Customer calls Nobody is available to answer.
02 Missed call is recognised The activity stays connected to the contact.
03 Text follow-up begins Your business can keep the conversation moving.
☎
MISSED CALL Sarah Mitchell +61 400 000 000

2 minutes ago

AUTOMATIC TEXT

Hi Sarah, sorry we missed your call. How can we help?

Just now
SM
Sarah Mitchell Lead • Website Enquiry
ACTIVE
LAST CALL Today • 10:42 AM
STATUS Follow-Up
OWNER Sales Team
TAG Website Lead
COMMUNICATION HISTORY
☎
Incoming call Today • 10:42 AM • 3m 18s
•••
SMS sent Yesterday • 4:18 PM
Email opened Yesterday • 11:03 AM
KNOW WHO'S CALLING

See The Customer Behind The Phone Number.

A call is more useful when your team can see the relationship behind it.

Keep call activity alongside messages, contact details, tags and other customer information so your team has more context before they respond.

  • ✓ Contact details
  • ✓ Previous conversations
  • ✓ Pipeline information
  • ✓ Call activity
THE CALL ISN'T THE END OF THE JOURNEY

Connect Every Call To The Next Step.

Keep phone conversations connected to the same system handling your leads and follow-up.

01
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Call

Customer calls your business.

→
02
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Contact

Activity is connected to the customer.

→
03
✎

Call Activity

The interaction becomes part of the history.

→
04
⚡

Automation

A workflow can trigger the next action.

→
05
•••

Follow-Up

Continue through text, email or another call.

KEEP YOUR TEAM IN THE LOOP

Customer Communication Shouldn't Live On One Phone.

Give your team visibility into calls and follow-up so customer conversations don't depend on one person remembering everything.

01

Shared Call History

Let your team see recent calling activity before they continue the conversation.

02

Customer Context

Keep contact details and communication history connected in the same place.

03

Better Handoffs

The next team member can see what happened without asking the customer to repeat everything.

04

Follow-Up Visibility

See whether a customer has already been called, texted or contacted another way.

STAY CONNECTED WHEN YOU'RE NOT AT YOUR DESK

Keep Customer Communication Within Reach.

Your customer conversations don't always happen while you're sitting in front of a computer.

Keep useful communication tools accessible so your team can continue conversations when they need to.

  • ✓ View recent conversations
  • ✓ Call customers back
  • ✓ Send follow-up messages
  • ✓ See contact information
Conversations 3 new
SM
Sarah Mitchell Incoming call • 2 min ago ☎
JC
James Carter SMS • 18 min ago •••
EP
Emily Parker Missed call • 1 hr ago ↙
MW
Mark Wilson Email • 2 hrs ago ✉
CALL BACK Sarah Mitchell
SEE BEHIND THE SCENES

See Call Tracking Inside OBMHub.

Take a look at how calls, customer information and follow-up can stay connected inside one system.

WATCH THE DEMO
THE TOOLS + THE HELP TO USE THEM

Set Up Better Follow-Up With Support Behind You.

Call tracking sits inside the same OBMHub experience, with training, guidance and support when you need it.

01

Live Masterclasses

Learn how to put the platform to work.

02

Working Bees

Build alongside the team live.

03

Ask Chantal AI

Get marketing guidance when you need it.

04

Personal Onboarding

Get walked through your setup.

05

Private Community

Learn alongside other business owners.

06

Live Support

Real humans when something isn't working.

DON'T LET THE NEXT CALL DISAPPEAR

Keep The Call. Keep The Context.

Connect calls, customer information and follow-up so your team knows who reached out and what needs to happen next.

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