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UNIVERSAL INBOX

Every Conversation. One Place To Reply.

Stop jumping between email, text, social messages and separate inboxes just to keep up.

OBMHub brings customer conversations together, so your team can see who said what, where it happened and what needs a reply next.

OBMHub / Conversations
Conversations
SM
Sarah Mitchell Thanks! That works for me.
JC
James Carter Can we move the call?
EP
Emily Parker I just received the email.
MW
Mark Wilson Is this still available?
Sarah Mitchell Lead • Website Enquiry
ACTIVE

Hi! I had a question about your services.

Absolutely. What can we help you with?

I'd love to book a quick call.

No problem. Here's the booking link.

Type your message... →
3
New conversations All in one inbox
LESS TAB SWITCHING

Bring Your Conversations Into One Place.

Give your team one inbox for customer communication instead of checking every channel separately.

01
✉

Email

Keep email conversations visible alongside the rest of the customer record.

02
•••

SMS

Send and receive text messages without managing a separate inbox.

03
@

Social Messages

Keep supported social conversations closer to the rest of your customer communication.

04
◌

Webchat

Continue conversations started by people visiting your website.

05
☎

Calls

Keep calling activity connected to the customer's history.

06
◎

Customer History

See the conversation in context instead of looking at disconnected messages.

MORE THAN A MESSAGE THREAD

Know Who You're Talking To Before You Reply.

A conversation makes more sense when you can see the customer behind it.

Keep contact details, previous messages, notes and opportunity information connected so your team has better context before they respond.

  • ✓ See previous conversations
  • ✓ View contact details
  • ✓ See tags and notes
  • ✓ Check where they are in your pipeline
SM
Sarah Mitchell Lead • Website Enquiry
ACTIVE
EMAIL sarah@example.com
PHONE +61 400 000 000
PIPELINE Follow-Up
TAG Website Lead
RECENT ACTIVITY

EMAIL Enquiry received from website.

SMS Follow-up message sent.

CALL Discovery call booked.

EVERYONE SEES THE SAME CONVERSATION

Your Team Can Pick Up Where Someone Else Left Off.

Keep conversations visible so customers don't have to repeat themselves every time a different team member replies.

01

Shared Visibility

See the same customer history instead of keeping conversations inside individual inboxes.

02

Better Handoffs

Give the next person the context they need before taking over the conversation.

03

Faster Replies

Spend less time looking for information and more time actually responding.

04

Less Coming Back To You

Your team can see what happened without asking you to fill in the gaps.

☎
MISSED CALL Sarah Mitchell Just now
AUTOMATIC TEXT

Hi Sarah, sorry we missed your call. How can we help?

MISSED CALL TEXT BACK

Miss The Call. Not The Conversation.

When someone calls and nobody answers, your follow-up doesn't have to stop there.

Start a text conversation automatically so your team has another chance to connect instead of letting the enquiry disappear.

01 Call comes in Customer can't get through.
02 Text goes out Follow-up can begin automatically.
03 Conversation continues Your team can reply from the inbox.
ONE CUSTOMER. MANY TOUCHPOINTS.

Keep The Conversation Connected From Start To Finish.

The channel may change. The customer shouldn't disappear every time it does.

01
⌂

Website

Customer starts with a form or webchat.

→
02
✉

Email

Your team follows up with more information.

→
03
•••

SMS

The conversation moves to text.

→
04
☎

Call

A call is logged against the contact.

→
05
✓

Customer

Everyone can still see the full history.

SEE BEHIND THE SCENES

See The Universal Inbox In Action.

Take a look at how customer conversations, contact details and communication history come together inside OBMHub.

WATCH THE DEMO
THE HUMAN LAYER IS STILL THERE

One Inbox. Real Support Behind It.

Your team isn't left trying to figure out the platform alone. OBMHub includes guidance, training and real support around the tools.

01

Live Masterclasses

Learn how to use the platform in your business.

02

Working Bees

Work alongside the team and get things done.

03

Ask Chantal AI

Get marketing guidance when you need it.

04

Personal Onboarding

Get walked through the platform from day one.

05

Private Community

Ask questions alongside other business owners.

06

Live Support

Real humans when something isn't working.

LESS SWITCHING. MORE RESPONDING.

Keep Every Customer Conversation Within Reach.

Bring your messages and customer context together, so your team knows what happened and what needs to happen next.

© 2026 OBMHub. All Rights Reserved

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© 2026 OBMHub.

All Rights Reserved